FREQUENTLY ASKED QUESTIONS

We’ve outlined the most frequent questions we get below. If you have a question or concern not covered below, please open a ticket with our support team.

OPEN A SUPPORT TICKET

GENERAL QUESTIONS

WHAT IS IT? A GAME? A REAL-WORLD THING?

It’s both! THE OUTBREAK is a team-based health and fitness challenge that unfolds via THE OUTBREAK app. You control your character through your real-world steps and exercise, which are synced into the game via Apple Healthkit, Google Fit, Fitbit, Apple Watch etc.

DO I NEED A FITNESS TRACKER TO PARTICIPATE?

No. THE OUTBREAK can pull activity directly from Apple Healthkit on iPhones with a motion coprocessor (iPhone 5S and newer), and via Google Fit on Android smartphones with motion tracking (most modern devices), so while we recommend a fitness tracker for the best experience, you can absolutely play THE OUTBREAK using just your smartphone.

WHICH FITNESS TRACKERS ARE SUPPORTED?

THE OUTBREAK syncs activity from Apple Healthkit (iOS) and Google Fit (Android) which in turn accept steps and workout data from a wide range of fitness trackers and apps, like Fitbit, Apple Watch, Garmin and others. Please consult your individual fitness tracker or app to ensure it syncs to Apple Healthkit or Google Fit.

We maintain a list of compatible fitness trackers and apps on our COMPATIBLE TRACKERS AND APPS page.

I'M FLYING SOLO... IS THERE A COMMUNITY PAGE TO JOIN/CREATE OUTBREAK EVENTS WITH OTHER SOLO PLAYERS?

Absolutely. Head over to The Outbreak community Facebook page to find other wasteland survivors looking to join or recruit new adventurers.

WHAT IS YOUR REFUND POLICY?

All Challenge and Race sales are final. In a situation where the purchaser cannot start a program on their planned start date or does not wish to use the program a reschedule, credit or transfer is permitted.

Merchandise

T-Shirts shipped in the size they are ordered are only exchangeable at the expense of the customer.

T-Shirts mis-shipped by the company will be replaced to the customer at no additional cost.

Trophies and Medals

All trophies and medal shipments are final, except in an instance where the product is mis-shipped. In the case of a mis-shipment the proper medal or trophy will be delivered to the end user at no additional cost to the customer.

DO YOU OFFER THE OUTBREAK FOR COMPANIES?

We sure do! Hundreds of companies, big and small, have used The Outbreak for their corporate health and team building needs, including Coke, Amazon, EY, MetLife and many others. In fact, The Outbreak has a 93.9% retention rate for corporate challenges.

If you’re a company and expect less than 300 participants, we recommend going “self serve” using the online challenge creator linked to all over this website.

If you expect over 300 participants, please get in touch with our corporate sales team so we can walk you through the best options for your group.

You can also find much more info about The Outbreak for corporate wellness and team building at our sister site, asachallenge.com.

OUTBREAK CHALLENGES VS. VIRTUAL RACES

WHAT'S THE DIFFERENCE BETWEEN OUTBREAK CHALLENGES AND VIRTUAL RACES?

The Outbreak has two distinct ways to play:

OUTBREAK CHALLENGES

  • Duration-based: Challenge missions require players to stay active for a set amount of time, ranging from 2-6 weeks in length, depending on the mission.
  • Team-based: Challenge missions have a minimum team size of 3 players.
  • No swag is included: Challenge missions do not come with medals or other collectibles.

OUTBREAK VIRTUAL RACES

  • Distance-based: Virtual race missions require players to reach a certain distance and they end immediately when the distance is reached.
  • Play solo or on teams: Virtual race missions can be played both solo and with teams.
  • Swag is included for finishers: Virtual race missions come with medals and/or other collectibles for those who complete the race.
ARE MEDALS INCLUDED IN BOTH EVENT TYPES?

No. Medals are only included with Outbreak virtual races.

Medals are not included with Outbreak challenges.

WHEN ARE MEDALS SHIPPED OUT?

When you complete an Outbreak virtual race, you will be sent a medal redemption code and instructions via email.

Simply follow the instructions to redeem your code on our web store. Orders are typically shipped within 4 business days of redemption.

Note: medals are only included with Outbreak virtual races and are not included with Outbreak challenges.

I SEE MEDALS ARE EARNED BY FINISHING VIRTUAL RACES... WHAT HAPPENS IF I DON'T FINISH?

When you complete an Outbreak virtual race, you will be sent a medal redemption code and instructions via email.

Simply follow the instructions to redeem your code on our web store. Orders are typically shipped within 4 business days of redemption.

Note: medals are only included with Outbreak virtual races and are not included with Outbreak challenges.

THE MEDALS LOOK AWESOME. ARE THEY AWESOME?

We can confirm, they are, indeed, quite awesome.

TEAMS

CAN I PLAY SOLO OR DO I NEED A TEAM?

The Outbreak challenges are designed as team-based experiences and require a minimum of 3 players per team. You can absolutely play with a single team but we recommend multiple teams for the best experience.

The Outbreak virtual races are best experienced as part of a team, but can accommodate solo players and/or teams of one.

HOW DO PLAYERS JOIN MY TEAM?

When players enter your group’s challenge code into The Outbreak app they’ll be prompted to choose (or create) a team in the challenge.

Anyone who creates a team becomes that team’s “captain” in the app, and can choose to leave the team open to anyone or lock the team with a passcode.

WHAT IS THE ALLOWABLE TEAM SIZE?

In Outbreak challenges teams can be between 3-10 players.

In Outbreak virtual races teams can be 1-10 players.

WHAT HAPPENS IF MY TEAM DOESN'T MEET THE MINIMUM TEAM SIZE?

Teams that don’t meet the minimum team size are automatically combined with other teams and/or individuals that don’t have enough players to participate prior to the challenge start.

OTHER

IS THE OUTBREAK GORY?

No. THE OUTBREAK features some very mild cartoon violence (i.e. you want to see your character smash the zombies, right?). The art style and overall tone are lighthearted and appropriate for all ages.

HOW DO I ENTER MY ACTIVITY?

When you start THE OUTBREAK for the first time, you’ll be prompted to connect a fitness tracker. Simply follow the on-screen prompts to select the option that works best for you and grant permission for THE OUTBREAK to import your activity data from the source you select.

Once connected, THE OUTBREAK will sync to your device every 30 seconds or so that you have THE OUTBREAK app open on the gameboard.

We maintain a list of compatible fitness trackers and apps on our COMPATIBLE TRACKERS AND APPS page.

HOW INTENSE IS THE OUTBREAK?

Each Outbreak mission has its own activity prescription, with most featuring a standard intensity and an extreme intensity. 

Outbreak challenges are multi-week events that start easier and ramp up the intensity over the course of each chapter. The standard intensity is plenty for most people, though if you’re a runner or spend a lot of time on your feet you may want to consider the extreme intensity.

Outbreak virtual races have a distance requirement with a maximum time limit (example: 60 miles in 31 days). Scoring is based upon time, so the quicker you can complete the distance, the better your score.

Have a question that’s not answered here? Visit THE OUTBREAK Support.